Business Process Outsourcing Solutions
CIPL (Classic Informatics Pvt. Ltd.) is a quality centered customer support solution provider. Our ITES (Information Technology Enabled Services) / BPO (Business Process Outsourcing) approach is equipped to offer complete customer support through multiple channels across verticals. We provide an excellent level of customer support to all our clients on the basis of our technological ideas and customized solutions. We offer customer retention or loyalty program services for our clients.
Our call center solutions help leading technology, networking, telecom, healthcare, hospitality and many other organizations to reduce their service cost and enhance overall operational performance. Therefore, these solutions optimize business processes and help to control operational costs more effectively. Our services include e-mail, live chat, helpdesk and voice-based, telemarketing, lead generation, technical support, application support, appointment scheduling and general customer support.
BPO (Business Process Outsourcing) is one of the rapidly developing sections of the ITES (Information Technology Enabled Services) industry. Our BPO (Business Process Outsourcing) support delegates one or more IT-intensive business processes to an external provider that in turn owns, directs and manages the selected process based on the defined and measurable performance criteria. Our services include market survey, indexing and cataloging, abstraction services and much more.
We recommend and suggest businesses to protect their contact center investments and achieve maximum performance of such applications through expert system support and technical consulting. We can accompany your current expertise to provide necessary support for your ITES and BPO applications, or provide a complete outsourcing solution.
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