Digital Experience Services
Your interfaces weren't designed for how your users work today. We fix the digital customer experience so your platforms convert, retain, and perform.
Trusted by Enterprises in 30+ Countries
OUR SERVICES
Digital Experience Services We Deliver
UX Audit & Discovery
We map where your platform loses users and why, so every fix is backed by evidence.
Experience Strategy
We build a digital customer experience strategy that connects every user journey to a business outcome.
Interface Modernisation
We rebuild your interface layer using modern frameworks so your platform is fast, accessible, and maintainable.
System Integration & Launch
We connect your redesigned frontend to the systems it depends on and manage a controlled go-live.
OUR SOLUTIONS
Our Digital Experience Solutions
Policyholder Self-Service Portal
Patient Portal & Digital Front Door
Dealer & Distributor Portal Rebuild
Internal Operations Dashboard Redesign
Frontend Design System
Build
Frontend Performance Optimization
OUR PROCESS
How We Implement Digital Experience Solutions
Our Approach
We assess your platform the way your users experience it — not the way it was designed. We review analytics, map user journeys, and run stakeholder sessions to identify exactly where the experience breaks down and why.
Key Activities:
- Heuristic and usability audit
- User journey mapping and drop-off analysis
- Stakeholder interviews and objective alignment
- Gap analysis with prioritised improvement areas
Our Approach
With a clear picture of what's broken, we define what good looks like. We build a digital customer experience strategy that ties information architecture, interaction design, and journey redesign to the outcomes your business is trying to achieve.
Key Activities:
- Information architecture and content hierarchy
- User persona development and journey redesign
- Experience principles and design system scoping
- Phased roadmap with milestone outcomes
Our Approach
Strategy turns into interfaces. We produce wireframes and high-fidelity prototypes validated against real user feedback before a line of production code is written — so what gets built is what users and stakeholders have already approved.
Key Activities:
- Wireframing and high-fidelity UI design
- Interactive prototype development
- Usability testing with target user groups
- Design sign-off and developer handoff
Our Approach
Approved designs are built with modern frontend frameworks that prioritise performance, accessibility, and ease of maintenance. We work within your existing architecture — modernising the interface layer without forcing backend rewrites — and put digital experience management foundations in place from the start.
Key Activities:
- Component-based frontend development
- Accessibility and performance optimisation
- Backend and API integration
- Code review, QA, and cross-device testing
Our Approach
We connect the redesigned frontend to the data sources, services, and platforms it depends on, then manage a staged rollout. Digital experience monitoring is configured from day one so your team can validate outcomes and iterate with confidence rather than assumption.
Key Activities:
- System and API integration
- Staged rollout and launch management
- Digital experience monitoring setup
- Post-launch review and optimisation planning
Our Approach
We assess your platform the way your users experience it — not the way it was designed. We review analytics, map user journeys, and run stakeholder sessions to identify exactly where the experience breaks down and why.
Key Activities:
- Heuristic and usability audit
- User journey mapping and drop-off analysis
- Stakeholder interviews and objective alignment
- Gap analysis with prioritised improvement areas
Our Approach
With a clear picture of what's broken, we define what good looks like. We build a digital customer experience strategy that ties information architecture, interaction design, and journey redesign to the outcomes your business is trying to achieve.
Key Activities:
- Information architecture and content hierarchy
- User persona development and journey redesign
- Experience principles and design system scoping
- Phased roadmap with milestone outcomes
Our Approach
Strategy turns into interfaces. We produce wireframes and high-fidelity prototypes validated against real user feedback before a line of production code is written — so what gets built is what users and stakeholders have already approved.
Key Activities:
- Wireframing and high-fidelity UI design
- Interactive prototype development
- Usability testing with target user groups
- Design sign-off and developer handoff
Our Approach
Approved designs are built with modern frontend frameworks that prioritise performance, accessibility, and ease of maintenance. We work within your existing architecture — modernising the interface layer without forcing backend rewrites — and put digital experience management foundations in place from the start.
Key Activities:
- Component-based frontend development
- Accessibility and performance optimisation
- Backend and API integration
- Code review, QA, and cross-device testing
Our Approach
We connect the redesigned frontend to the data sources, services, and platforms it depends on, then manage a staged rollout. Digital experience monitoring is configured from day one so your team can validate outcomes and iterate with confidence rather than assumption.
Key Activities:
- System and API integration
- Staged rollout and launch management
- Digital experience monitoring setup
- Post-launch review and optimisation planning
WHY IT MATTERS
Benefits of Digital Experience Modernisation
Users Who Convert
Higher Adoption
Real-Time Visibility
Easier Integrations
Lower Maintenance Cost
Outcomes, Not Opinions
Latest Case Studies
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Rebuilt and unified parcel operations for an Australian logistics network across 1,700+ locations
Rebuilt and unified a parcel management platform for an Australian logistics network across 1,700+ locations.
Read Full Case Study → -
Designed and built every internal clinical system for Australia's leading cancer centre
Built clinical systems, MDT workflows, and an analytics platform for Australia's leading cancer centre.
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Engineered a joint replacement care platform connecting surgeons, engineers, and patients across 17,350 cases
Built a joint replacement care platform connecting surgeons, engineers, radiologists, and patients across 17,350 cases.
Read Full Case Study → -
Delivered a multi-phase order lifecycle platform for a global industrial manufacturer
Built a multi-phase order lifecycle automation platform for a global industrial manufacturer across eight years.
Read Full Case Study → -
Eliminated IT dependency for Kaizen teams across 30+ manufacturing sites
Built a self-service workflow builder enabling Kaizen teams across 30+ sites to work without IT.
Read Full Case Study →
TESTIMONIALS
Businesses Worldwide Trust Classic Informatics
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PARTNER WITH US
Why Classic Informatics?
Value Beyond Code
Real-time data and modern systems give your teams the visibility to act.
Deep Tech Expertise
20+ years across legacy, data, and AI — the hard problems aren't new to us.
Built for Growth
We align every solution to your business goals, not just your tech stack.
Reliable Delivery
Expert teams who move fast, communicate clearly, and deliver on time.
AI-First Approach
Every solution we build is designed with AI in mind, from architecture to delivery.
Complete Transparency
You know what we're building, why, and what it costs — at every stage.
FAQS
Frequently Asked Questions
Are You Ready to Fix Your Digital Experience?
We handle the full journey, from audit to launch.
